The UK government has unveiled a new app that will allow citizens to manage a range of services such as providing free school meals, supporting family members or even changing driving license details.
The project, which is led by the Cabinet Office, will merge the nearly 200 ways people can currently create a Gov.uk account into one sign-in process to access more than 300 government services.
The new app follows the launch of the official NHS app in 2018, which formed a central hub where users could seek health advice, make an appointment with a general practitioner, read their medical records and, more recently, access their Covid vaccination passport.
The Chancellor of the Duchy of Lancaster, Steve Barclay, has unveiled plans for the GOV.UK app, designed to help people access services more easily.
It has been compared to similar apps created by private sector companies that allow people to connect and access a variety of different services through their smartphones.
“Now more than ever, it is important that the government responds to people’s increased expectations for the services they use,” Barclay said.
“During the pandemic, people had to interact with public services in different ways, including the NHS app and the vaccine reservation service.
“People rightly expect government to be data-driven and digital-savvy, and that will be a priority for me in my new role. “
As part of the development of the app, the Government Digital Service (GDS) is working across all ministries to ensure that as many services as possible can be integrated.
The Cabinet Office was also keen to stress that it had been designed with “sound data protection principles” to protect the private information that will be available to users.
Use of the app will be optional, with people still able to access government services in different ways if they choose.
Barclay also announced the members of the new Digital Advisory Council, which was created to advise ministers and officials across government and accelerate the digitization of services.
According to The telegraph of the day, the app is expected to be launched at the end of 2022 and could also eventually include the ability to send notifications to users when their driver’s license is about to expire or if a policy change may affect them, for example in this regard. which concerns the payment of benefits.
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